Man with Van West Ealing Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van West Ealing provides man and van, removals, and related transport services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the following meanings:
1.1 "Company" means Man with Van West Ealing, the provider of man and van and removal services.
1.2 "Customer" means any individual, business, or organisation that makes a booking or uses the services of the Company.
1.3 "Services" means any removal, transport, man and van, loading, unloading, packing, or related services supplied by the Company.
1.4 "Goods" means any items, furniture, belongings, equipment, or other property moved or handled under these Terms and Conditions.
1.5 "Vehicle" means any van or other transport used by the Company to deliver the Services.
1.6 "Order" or "Booking" means the Customer’s request for Services that is accepted by the Company.
2. Scope of Services
2.1 The Company provides man and van and removal services, including collection, transportation, and delivery of Goods within the UK. Services may include loading, unloading, and basic positioning of items within the destination property, as agreed at the time of booking.
2.2 The Company will perform the Services with reasonable care and skill, consistent with standard practice in the UK removals and man and van industry.
2.3 The Company reserves the right to refuse to move any item which, in the Company’s reasonable opinion, is unsafe, unlawful to transport, excessively heavy or bulky for the available equipment, or not adequately packed or secured.
3. Booking Process
3.1 Bookings may be requested by the Customer via the Company’s accepted communication methods. The Customer must provide accurate and complete information, including collection and delivery addresses, access details, approximate inventory of Goods, preferred dates and times, and any special requirements.
3.2 A booking is not confirmed until the Company has issued a written or verbal confirmation and, where required, the Customer has paid any deposit requested. The Company reserves the right to decline any booking request.
3.3 The Customer is responsible for ensuring that the details of the booking are correct. Any changes to the booking, including changes to addresses, dates, times, or the volume or nature of Goods, must be communicated to the Company as soon as possible and may result in a revised quotation or additional charges.
3.4 The Company may reasonably adjust the booking schedule in case of traffic delays, vehicle issues, staff availability, or other circumstances beyond its reasonable control. The Company will use reasonable efforts to notify the Customer of any significant delays or necessary changes.
4. Quotations and Pricing
4.1 Any quotation provided by the Company is based on the information supplied by the Customer at the time of enquiry. Quotations are typically provided on an hourly rate or fixed-fee basis, depending on the nature of the job.
4.2 Quotations are valid for a limited period as stated by the Company or, if not stated, for 30 days from the date of issue, provided that the information on which the quotation was based remains accurate.
4.3 The Company reserves the right to amend a quotation or apply additional charges if:
a) the Customer’s information is inaccurate or incomplete
b) additional Goods or services are requested on the day of the move
c) access at collection or delivery addresses is restricted, unsafe, or significantly different to that described
d) unexpected waiting time is incurred due to delays not caused by the Company
e) parking fees, fines, tolls, or similar costs are incurred in the course of delivering the Services.
4.4 Unless otherwise stated, quotations include only basic removal and transport services and do not include packing materials, disassembly or reassembly of furniture, or specialist handling of unusually large or fragile items, which may be provided at additional cost where agreed in advance.
5. Payments
5.1 The Customer must pay the charges for the Services in accordance with the payment terms stated at the time of booking.
5.2 The Company may require a deposit to secure a booking. Deposits are generally non-refundable except as set out in the cancellation provisions of these Terms and Conditions.
5.3 Unless otherwise agreed in advance, payment of any balance is due on or before completion of the Services on the day of the move.
5.4 The Company accepts the forms of payment it communicates to the Customer in advance of the booking. All payments must be made in pounds sterling.
5.5 If payment is not made when due, the Company reserves the right to:
a) suspend or withhold delivery of Goods until payment is received in full
b) charge reasonable interest on overdue sums in accordance with applicable UK law
c) recover from the Customer any reasonable costs incurred in obtaining payment, including debt collection and legal costs.
6. Cancellations, Postponements and Delays
6.1 If the Customer wishes to cancel or postpone a booking, the Customer must notify the Company as soon as possible.
6.2 The following cancellation charges may apply, based on the notice given by the Customer:
a) More than 72 hours before the scheduled start time: deposit may be refunded or transferred at the Company’s discretion.
b) Between 24 and 72 hours before the scheduled start time: the Company may retain the deposit and may charge a proportion of the quoted price to cover costs and loss of business.
c) Less than 24 hours before the scheduled start time or failure to be present at the agreed time and place: the Company may charge up to 100 percent of the quoted price.
6.3 If the Customer is not ready for collection at the agreed time, or if the Company’s staff or Vehicle cannot gain access, waiting time charges may apply and the Company reserves the right to leave the job if the delay is unreasonable, in which case the booking will be treated as cancelled by the Customer.
6.4 The Company is not liable for delays or failures to provide the Services caused by events beyond its reasonable control, including but not limited to extreme weather, road closures, accidents, mechanical breakdowns, public transport disruption, or acts of third parties. In such cases, the Company will use reasonable efforts to rearrange the Services but shall not be liable for any consequential losses.
7. Customer Responsibilities
7.1 The Customer is responsible for:
a) ensuring adequate parking and access for the Vehicle at both collection and delivery locations, within a reasonable distance from entrances
b) obtaining any necessary permits or permissions for parking or access
c) ensuring that all Goods are properly packed and secured for transport, unless packing services have been agreed as part of the booking
d) clearly labelling any fragile or high-value items and providing any special handling instructions
e) ensuring that all appliances are disconnected, defrosted, and drained as appropriate before the move
f) arranging appropriate insurance for Goods where necessary, beyond any limited liability of the Company as stated in these Terms and Conditions.
7.2 The Customer or an authorised representative should be present at both collection and delivery to oversee the move, direct placement of items, and confirm that the Services have been completed.
8. Excluded Goods
8.1 The Company does not accept responsibility for and may refuse to transport:
a) hazardous materials, including explosives, flammable liquids, gases, chemicals, or toxic substances
b) illegal goods, stolen property, or any items that it is unlawful to possess or transport in the UK
c) perishable goods requiring controlled temperatures or rapid transport
d) live animals, plants, or other living organisms
e) items of exceptional value such as jewellery, cash, important documents, antiques, or artwork, unless expressly agreed in writing and appropriately insured.
8.2 If any such Goods are transported without the Company’s knowledge or consent, the Company shall have no liability in respect of them and the Customer shall indemnify the Company against any loss, damage, or expense arising from the presence of such Goods.
9. Liability and Insurance
9.1 The Company will take reasonable care in handling and transporting the Customer’s Goods. However, the Company’s liability for loss of or damage to Goods is limited as set out in this clause.
9.2 The Company’s total liability for loss of or damage to Goods in its care arising from negligence or breach of contract shall be limited to a reasonable amount per job, taking into account the nature and value of the Goods, unless a higher level of cover is agreed in advance and any additional charges have been paid by the Customer.
9.3 The Company shall not be liable for:
a) any loss of or damage to Goods that are not properly packed, secured, or labelled as fragile where the Customer is responsible for packing
b) normal wear and tear, minor scratches, scuffs, or cosmetic damage arising from normal handling
c) damage to furniture that is unstable, poorly constructed, or weakened by age or previous repairs
d) damage resulting from the dismantling or reassembly of furniture or equipment, unless carried out by the Company and resulting directly from its negligence
e) loss of or damage to Goods arising from inherent defects, pre-existing damage, or deterioration.
9.4 The Company shall not be liable for any indirect, consequential, or economic loss, including loss of profits, loss of business, or loss of opportunity, arising out of or in connection with the Services.
9.5 The Customer is strongly advised to arrange adequate contents or removals insurance to cover the full value of Goods being moved, particularly for high-value items.
10. Damage to Property
10.1 The Company will take reasonable care to avoid damage to property during the provision of the Services. The Customer must inform the Company of any known structural issues, delicate surfaces, or restrictions that may affect safe moving.
10.2 The Company’s liability for damage to premises, buildings, fixtures, or fittings caused by its negligence shall be limited to the reasonable cost of repair, subject to any applicable exclusions or limitations agreed in advance.
10.3 The Company shall not be liable for damage caused by the movement of items where the Customer has insisted on a particular method of moving against the advice of the Company, or where the only practical method of moving carries a reasonably foreseeable risk of damage.
11. Waste and Disposal Regulations
11.1 The Company provides man and van and removal services and is not a general waste carrier unless expressly stated as part of a separate service.
11.2 The Company will not remove or transport household waste, construction rubble, hazardous waste, or any items requiring specialist disposal unless this has been agreed in advance and complies with applicable UK waste and environmental regulations.
11.3 Where the Company agrees to remove unwanted items for disposal or recycling, the Customer confirms that they have the right to dispose of those items and that they do not contain hazardous materials or controlled waste.
11.4 The Customer is responsible for any penalties, fines, or legal consequences arising from the inclusion of prohibited waste or hazardous materials within items presented to the Company for removal.
12. Complaints
12.1 If the Customer wishes to raise a complaint regarding the Services, the Customer should notify the Company as soon as reasonably practicable, providing full details of the issue.
12.2 The Customer should inspect Goods and premises at the time of delivery or as soon as possible thereafter. Any visible loss or damage should be reported to the Company within a reasonable period.
12.3 The Company will investigate complaints and, where appropriate, propose a resolution in line with these Terms and Conditions and applicable UK law.
13. Data Protection and Privacy
13.1 The Company will collect and process personal information about the Customer only as necessary to provide the Services, manage bookings, and comply with legal obligations.
13.2 The Company will take reasonable steps to protect the Customer’s personal data and will not sell or share it with third parties except where necessary to perform the Services or as required by law.
14. Termination
14.1 The Company may terminate or refuse to carry out a booking immediately if the Customer is in material breach of these Terms and Conditions, behaves in an abusive or threatening manner towards staff, or engages in unlawful activity.
14.2 In such circumstances, the Company may retain any sums paid and may seek compensation for any losses incurred.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any disputes arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. General Provisions
16.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
16.3 The Customer may not assign or transfer any rights or obligations under these Terms and Conditions without the prior consent of the Company.
16.4 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings or agreements, whether written or oral, relating to the same subject matter.
