Terms and Conditions for Man With Van Westealing
These Terms and Conditions set out the basis on which Man With Van Westealing provides domestic and commercial moving, transport, loading, unloading, and related support services in the UK. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to these terms. They are intended to create a clear, fair, and practical framework for the man with van service relationship, including the booking process, payments, cancellations, liability, waste handling, and the law that applies to the agreement.
The terms apply to all services provided by us, whether arranged in advance or accepted at short notice. They should be read carefully before any booking is completed. If any part of these terms is unclear, the customer should request clarification before confirming the job. Any variation to these terms is only valid if agreed in writing. Words such as we, us, and our refer to the service provider, while you and your refer to the customer, the person making the booking, or the person responsible for payment.
These terms are written for a legal information page and are not designed as a guide or promotional text. They may be updated from time to time to reflect operational changes, legal requirements, or changes in service structure. The version in force at the time of booking will generally apply to that booking unless a later update is specifically accepted by both parties.
1. Booking Process
A booking with the Westealing man and van service is normally made after the customer provides details of the job, including collection and delivery addresses, items to be moved, access conditions, preferred dates and times, and any special handling requirements. Quotes are based on the information provided at the time of enquiry. If the details change later, the quote may also change. This is especially important where stairs, long carries, parking restrictions, or heavy items are involved.
A booking is not confirmed until we have accepted the request and, where required, received any deposit or advance payment. The customer is responsible for making sure all information supplied is accurate and complete. If incorrect or incomplete information leads to extra time, extra labour, additional vehicles, or a failed attendance, further charges may apply. We reserve the right to refuse or cancel a booking if the job appears unsafe, unlawful, unsuitable for the vehicle available, or materially different from the original description.
Booking times are provided as estimates unless expressly stated otherwise. Traffic, access problems, weather conditions, loading delays, or issues outside our control may affect arrival or completion times. While we will act reasonably to provide the service at the agreed time, we do not guarantee exact minute-by-minute arrival unless specifically agreed in writing.
Where the service involves collection from more than one location, delivery to multiple destinations, or a combination of moving and disposal, each part of the job must be agreed in advance. Additional stops may be accepted on the day only if capacity, timing, and safety allow. Any extra work requested after the booking is confirmed may be charged at the applicable hourly rate or as a separate fixed fee.
If the customer is booking on behalf of another person, the customer confirms that they have authority to do so and that they are responsible for payment and for ensuring that the terms are followed. The person receiving the service must cooperate with reasonable instructions from our team, particularly where access, parking, item handling, or waste separation is concerned. Failure to cooperate may delay the work and may lead to extra costs.
We may require proof of identity, proof of address, or other reasonable verification before carrying out certain services, particularly where items are valuable, the job involves regulated waste, or there is concern that the booking is not genuine. We may also ask for photos or additional information to help assess the job properly before confirming availability.
2. Payments and Charges
Unless agreed otherwise, charges are based on the quotation, the hourly rate, a fixed fee, or a combination of these. Quotes may include labour, vehicle use, fuel, standard equipment, and reasonable travel time, but they do not automatically include parking charges, tolls, congestion fees, disposal fees, specialist packing materials, or costs caused by access difficulties. These items may be added where applicable.
Payment terms will be stated at the time of booking or on the invoice. In many cases, payment must be made on completion of the work or before unloading, depending on the nature of the service. We may require a deposit to secure the slot, especially for larger removals or time-sensitive bookings. Deposits are normally non-refundable unless cancellation is made within an agreed cooling-off or notice period, or unless we cancel the booking without cause.
All prices are stated in pounds sterling unless otherwise agreed. If VAT applies, it will be shown separately where required by law. If payment is overdue, we may charge interest and reasonable recovery costs as permitted by law. We may also suspend further services until all outstanding amounts are paid in full. The customer remains responsible for payment even if they are not the person who placed the booking, provided the service was requested on their behalf or for their benefit.
We accept no responsibility for bank charges, card fees imposed by third parties, or foreign exchange losses where such matters arise. If a payment is reversed, charged back, or declined after the work has been completed, we may treat this as non-payment and take steps to recover the amount due. Any dispute about an invoice must be raised promptly and with enough detail to allow review.
3. Cancellations, Delays and Rebooking
The customer may cancel or reschedule a booking by giving reasonable notice. The amount of notice required may depend on the size and type of booking, and any deposit paid may be retained if the cancellation is made too close to the scheduled time to allow us to reallocate the slot. For larger jobs, late cancellation may result in a charge reflecting preparation time, travel already undertaken, or loss of income from the reserved period.
If we need to cancel or reschedule because of vehicle breakdown, staff unavailability, unsafe conditions, severe disruption, or any other reason outside our control, we will make reasonable efforts to offer an alternative time. We are not responsible for indirect losses caused by cancellation or delay, such as missed deliveries, storage costs, lost earnings, or third-party charges, except where such liability cannot lawfully be excluded.
If the customer is not ready at the agreed time, or if access is not available, we may wait for a reasonable period and then either continue to charge for waiting time or treat the booking as a failed attendance. If the delay causes the job to overrun or requires a return visit, additional fees may apply. Rebooking is at our discretion and subject to availability.
For transactions made at a distance, any statutory cancellation rights that apply under UK consumer law will be honoured where the law says they must be. However, where the service has already begun at the customer’s request, the customer may lose some or all cancellation rights to the extent allowed by law. The customer may be required to expressly agree to start the service before the end of any cancellation period if they want the work to begin immediately.
4. Liability and Customer Responsibilities
The customer must ensure that all items to be moved are properly described, safely prepared, and suitable for transport. Fragile items should be packed securely unless we have agreed in writing to pack them ourselves. The customer should remove loose contents from drawers, wardrobes, appliances, or containers where failure to do so could cause damage. We are not liable for damage arising from poor packing, hidden defects, or items that are inherently unstable or unsuitable for normal transport.
Our team will take reasonable care when loading, carrying, and unloading items, but liability is limited where losses result from matters outside our reasonable control. This includes pre-existing damage, structural defects at the property, faulty lifts, damaged stairs, weak flooring, or unsafe access routes. The customer is responsible for warning us in advance about known hazards, restricted access, or particularly heavy or awkward items. If special lifting equipment or extra personnel are required, we may refuse to proceed unless appropriate arrangements have been made.
To the extent permitted by law, we do not accept liability for indirect or consequential losses, loss of profit, loss of business opportunity, or emotional distress arising from the service. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Where we are liable for loss or damage to goods, our liability will normally be limited to the reasonable repair or replacement value of the affected item, subject to any legally applicable cap or agreed insurance arrangements.
The customer must be present, or must arrange for a responsible representative to be present, at collection and delivery where required. If no one is available to authorise decisions about access, item placement, or acceptance of the work, we may suspend the job until instructions are received. Any loss caused by the absence of a responsible person at the site is the customer’s responsibility.
We are not responsible for items left unattended in communal areas, outside properties, or in vehicles unless we have expressly agreed to take control of them. The customer should ensure that any keys, codes, parking permits, or access instructions are accurate and available at the agreed time. If we are unable to gain access because incorrect information was supplied, any resulting charges remain payable.
5. Waste Regulations and Disposal
Where the service includes removal of unwanted goods, refuse, or bulky items, the customer must tell us exactly what is to be removed and whether any of the items may be classed as regulated, hazardous, or restricted waste. We will only transport and dispose of waste in accordance with applicable UK law. This means waste must be handled, stored, transported, and transferred only through lawful and appropriate channels. The customer must not ask us to dispose of prohibited materials unless we have expressly confirmed that we are licensed and able to do so.
Waste regulations may require us to separate general waste from recyclable material, electrical items, metals, wood, garden waste, or other categories. The customer is responsible for disclosing anything that may require special handling, including paint, oils, batteries, gas cylinders, asbestos, clinical waste, chemicals, and any items contaminated by hazardous substances. If such items are discovered unexpectedly, we may stop work, charge for the time already spent, and require the customer to arrange lawful disposal through an appropriate route.
Where any waste transfer documentation, duty of care record, or receipt is required, we may provide it in the format appropriate to the job. The customer agrees not to place prohibited items into the load without disclosure. If the customer misdescribes items or conceals hazardous material, they may be responsible for all resulting costs, fines, claims, cleanup expenses, and enforcement action. We reserve the right to reject any item that we believe could create an unlawful or unsafe situation.
6. Insurance, Access and Security
We maintain such insurance cover as we consider appropriate for the nature of the service, but insurance does not create unlimited liability. Any claim must be reported as soon as reasonably possible and supported by evidence, including photographs and a clear description of the damage or loss. The customer must take reasonable steps to protect goods before and after the move, including securing valuables and separating items that require personal supervision.
If we are asked to collect or deliver keys, documents, or other sensitive items, the customer remains responsible for checking that all details are correct before and after the job. We do not accept responsibility for loss caused by incorrect labels, improper sealing, or the handover of items to unauthorised persons where the customer has directed or permitted the arrangement. Any security measures that are required at a property must be disclosed in advance so that the job can be planned safely and lawfully.
Access problems, such as road restrictions, narrow entrances, height limits, permit requirements, or parking limitations, must be disclosed by the customer before booking confirmation. If we incur parking fines, access charges, or enforcement penalties due to inaccurate information supplied by the customer, the customer must reimburse us for those amounts where the law allows. Reasonable evidence of such charges will be provided on request.
7. Governing Law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. Where the customer is resident in another part of the United Kingdom, mandatory consumer protections that apply in that jurisdiction will still be respected to the extent required by law. The parties agree that the courts of England and Wales shall have jurisdiction over any dispute unless mandatory law provides otherwise.
If any provision of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect. No failure or delay by us in enforcing any right shall operate as a waiver of that right. These terms represent the full understanding between the parties in relation to the service and replace any prior written or oral statements, except where we have expressly agreed otherwise in writing.
The customer is encouraged to keep a copy of the booking confirmation, quotation, invoice, and any written variations to the agreement. By proceeding with a booking for the Man With Van Westealing service, the customer confirms that they have read, understood, and accepted these Terms and Conditions and agree to be bound by them.